Community Support Software

User Generated Content

User Generated Content

Empower your users to post questions, answers, articles and documents so they can provide information to their peers.

User Accounts & Profiles

User Accounts & Profiles

Your users can create and manage their own user profiles, being recognized for their knowledge and expertise.

Gamification

Gamification

Users are given incentive through gaining points, rankings, badges, and rewards to encourage their valuable contributions.

Mobilize and motivate your users

All of the features you need to engage and motivate your community of users.

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Point Reputation

community-rankings

Community Rankings

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Expert Leaderboard

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Rewards Program

community-referrals

Referral Program

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Badges

follow-users

Follow Posts

user-groups

User Groups

skills-recognition

Skills Recognition

featured-users

Featured Users

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The idea was to support the growth of Workana without implying a great growth in the level of questions to our support team. We found that Answerbase was very simple to use and administrate. It has good tools to moderate and measure results. It is easy to integrate and has all the necessary tools.
Lucas
Workana

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Tools to configure, administrate, and integrate

Moderation Tools

Moderation Tools

Appropriate staff ensures content shared is reliable and up to date.

Customize

Customize

Reskin the interface to fit your own brand’s online presence

Insights & Analytics

Insights & Analytics

Identify high-value content that your users are demanding.

Integrate

Integrate

Widgets and API for seamless integration.

Single Sign-On

Single Sign-On

A seamless login experience for your users.

Workana Case Study

Learn how Workana worked with Answerbase to reduce their incoming incoming inquiries by over 60% while still providing excellent support and answers to their community of users.

Workana is the largest Latin American freelancing platform, supporting over 1 million freelancers as they work on tens of thousands of freelance projects for companies all over the world.
The problem – Managing a growing number of support inquiries without reducing support quality.  As Workana’s community of freelancers and customers continued to grow, so did the questions coming into their support team. Workana had to figure out how to efficiently deal with all of those incoming questions without sacrificing support quality, and without breaking the bank….

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Plans start at just $19 per month!

Excellence in Service & Support

Answerbase has been committed for more than 12 years to providing great technology that produces measurable business value, partnered with unparalleled customer support.

We appreciate your excellent service and consider Answerbase an invaluable tool for our company.
Stephanie W.
Pingora Consulting
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