Lock Down Question Threads from New Posts by Members
There are certain questions that pop up that require an answer from your company and designated experts, and you want to control that message for
Blog: Archives
Define a SLA Response times for your site, categories, and individual questions
You’re able to define an SLA (Service Level Agreement) response time for your Q&A activity, where you can define how quickly your team needs to
Expand Your Content with Articles
You are able to grow useful content in a Q&A format to make sure that all of your audience’s questions are answered and their informational
“Moderation Area” is being Updated and Renamed as “My Work”
We have some exciting new updates that are scheduled for release in September, including an update to the “Moderation Area” functionality which will provide a
Customer Support and Marketing: A Match Made in Heaven…or at Least Online
After years of polite distance, marketing and customer support are seeing each other in a whole new light – and making a powerful, exciting connection.
When to Offer Community Support – And How to Do It Well
Many companies already know the benefits that come from implementing community support. Done well, peer-to-peer support can help businesses save time, reduce costs and offer
Tips for Providing High Quality Customer Support More Efficiently
Customer support is a constant balancing act. On the one hand, you want to respond to customer questions and requests for help as personally and
Use Technology to Turn Around Your CSR Turnover Problem
If customer service is a big part of your business, CSR turnover can be a big problem. With turnover rates hovering around 33%, it’s no
In Business, Thought Leadership Starts with Customer Support
What if you could do just one thing that would assure your company of retaining customers, getting more business from them and attracting new customers?
6 Ways to Improve Customer Support With Technology
Customer support has traditionally been one of the most high-touch areas of operation for many businesses, conjuring up images of call centers full of live