Question & Answer Posts
Common questions answered once and for all, formatted to recognize repeated inquiries to save your company’s resources and your customers time.
How to Articles
Expand on popular support inquiries by creating a longer formatted how-to article, giving your customers a deep dive on topics they want in-depth knowledge on.
File Repository
Share relevant files and documents with customers that will satisfy their support inquiries and that they can easily download and share with others.
Working hard for you and your customers
Saving Time
New customer support questions are matched with already available answers, reducing duplicate inquiries and saving everyone's time.
Sourcing the Best Answers
Relevant staff are notified to address new questions, and you can also open it up to product evangelists and other SMEs to contribute their expertise.
Optimized for Search Engines
Your support content is optimized to rank well on search engines where customers are lead to your site, where you control the message to satisfy their support needs.
Excellence in Service & Support
Answerbase has been committed for more than 12 years to providing great technology that produces measurable business value, partnered with unparalleled customer support.
We appreciate your excellent service and consider Answerbase an invaluable tool for our company.