System Features

We encourage you to browse our available features below, and feel free to contact us to view a demo of the system and see all the features in action as well as discuss how we can help serve the needs of your community.

Intuitive User Interface

Lumin Synergy works within all of your design standards while providing an easy-to-use navigational and working experience for your employees.

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Ask Questions, Get Answers

Employees are able to ask questions to their knowledgeable associates, while relevant experts are notified and submit quality answers quickly.

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Supports Text, Video, and Images

Employees submit questions and answers using text, videos, and images, allowing for effective communication and resolution to inquiries.

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Community File Sharing

Employees are able to share files with their associates for inquiries that require supporting documents. Easily upload and share PDFs, Word Documents, etc.

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Rate Answers and Experts

All answers and experts are ranked and rated so that employees are effectively able to recognize and reward the most valuable contributions.

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Find Relevant Experts

Employees are ranked and evaluated according to their contributions, and are showcased and featured on the system based on their expertise.

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Features List

  • Active Directory Integration
  • Single User Authentication
  • Category or Tag Based Options
  • Contribution Voting
  • Contributing Expert Ranking
  • Category and Overall Rankings
  • Detailed System Analytics
  • Direct Questions to Experts
  • System Widgets and Buttons
  • AJAX Enhanced Functionality
  • Text / Video / Image Responses
  • Motivates Knowledge Exchange
  • Detects Valuable Employees
  • "Similar Questions" Functionality
  • Forgotten Password Feature
  • Instant Email Notifications
  • Official Policy Responses
  • Featured Solutions
  • Featured Experts
  • Customized Question Lists
  • Multiple Point Systems Available
  • Tell A Colleague Feature
  • Detailed Expert Profiles
  • Allow/Disallow Link Responses
  • Advanced Search Technology
  • Multilingual Platform
  • Client Owned Data
  • Automatic URL Link Conversion
  • Personalized RSS
  • Custom Widgets
  • Custom Development Available

Administration System Features

  • Role Based User Administration
  • Assign Category/Tag Moderators
  • Category/Tag Management
  • Manage/Edit/Delete Questions
  • Manage/Edit/Delete Answers
  • Manage/Edit/Delete Users
  • Allow/Disallow Link Responses
  • Allow/Disallow Video Responses
  • Web Based Platform
  • Detailed Analytics & Reports
  • Define Featured Solutions
  • Define Featured Experts
  • Highlight Staff Expert Answers
  • Advanced Search Technology
  • Secure Admin SSL Encryption
  • Translation Management

Not an enterprise level client?

We provide a very powerful and economical Q&A platform through that you can launch all on your own in just minutes! In order to effectively service clients who may not be large enough to justify an enterprise level solution, we've recently launched Answerbase that provides a powerful Q&A system for websites and blogs at all levels.

Visit for more information on this product and how you can get your own Q&A site today.