Ask Questions and Find Relevant Answers
Your employees are able to ask questions to their knowledgeable associates quickly and easily through our platform. Users can submit their question, question details, as well as categorize their question so relevant experts within your organization can answer the question quickly which results in more efficient communication and use of your available resources.
When a user asks a question on the system, they are presented with an easy to understand interface to allow them to ask their question quickly and effectively. Our technology also recognizes the questions as they are being asked, and browses through all of the existing solutions so see if the question has been asked previously. If the question has been asked and answers previously, the user will be notified and given the ability to go directly to the available answer. These functionalities allow each user to get their questions resolved quickly which saves company time and money.
- Submit question and question details
- Users are notified if the question has been answered for another user
- Questions are easily categorized for identification by relevant experts
- Question preview and editing features
- Upon submission of question, automatic emails are sent to relevant experts
The entire process is intuitive and simple so each user can ask their question quickly, and be presented with all currently available solutions.